Heatmex Privacy Policy

1. Data Controller

Heatmex is the data controller responsible for processing personal data collected through the Service. If you have questions regarding this Policy or your personal data, you may contact us at:

Email: support@heatmex.com

2. Personal Data We Collect

We may collect the following categories of personal data:

• Identification Data: name, date of birth, nationality, government-issued identification documents (for KYC/AML)
• Contact Data: email address and communication records
• Account Data: user ID, account status, verification level
• Transaction Data: deposits, withdrawals, trades, wallet addresses, transaction history
• Technical Data: IP address, device information, browser type, operating system, access logs
• Compliance Data: source-of-funds information, risk assessments, investigation records

3. Purposes of Processing

Your personal data is processed for the following purposes:

• Providing and operating cryptocurrency exchange services
• Account registration, authentication, and management
• Compliance with AML, CFT, sanctions, and regulatory obligations
• Fraud prevention, suspicious transaction detection, and security monitoring
• Customer support and service communications
• Improving platform stability, performance, and user experience
• Legal claims, dispute resolution, and enforcement of terms

4. Legal Basis for Processing (GDPR)

Where GDPR applies, we process personal data based on one or more of the following legal bases:

• Performance of a contract (providing exchange services)
• Compliance with legal and regulatory obligations
• Legitimate interests (security, fraud prevention, platform integrity)
• User consent, where explicitly required

5. AML, KYC, and Suspicious Transaction Handling

As a cryptocurrency exchange, we are required to collect and process personal data for AML and KYC purposes.

If suspicious or unusual activity is detected, we may temporarily restrict deposits, withdrawals, or trading while conducting a compliance review. Such restrictions are preventive and investigative measures.

Once a user is reasonably verified as a legitimate and lawful user, such restrictions will be lifted, subject to applicable laws and regulatory requirements.

6. Data Sharing and Disclosure

We may share personal data only when necessary, including with:

• Service providers supporting IT, security, KYC verification, and cloud infrastructure
• Professional advisers (legal, compliance, audit)
• Regulators, law enforcement, or authorities where legally required

We do not sell personal data to third parties.

7. International Data Transfers

Your personal data may be transferred to and processed in countries other than your country of residence. Where required by GDPR, appropriate safeguards (such as contractual protections) are applied.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, including compliance with legal, regulatory, and accounting obligations.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data, including encryption, access controls, monitoring, and secure infrastructure. However, no system is completely secure, and we cannot guarantee absolute security.

10. Your Rights (GDPR)

Where GDPR applies, you may have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate or incomplete data
• Right to erasure ("right to be forgotten"), subject to legal obligations
• Right to restriction of processing
• Right to data portability
• Right to object to processing based on legitimate interests
• Right to withdraw consent, where processing is based on consent

Requests may be submitted to support@heatmex.com. Certain rights may be limited where processing is required for legal or regulatory compliance.

11. Cookies and Tracking

We may use cookies or similar technologies to ensure platform functionality, enhance security, and improve user experience. You may manage cookie preferences through your browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be posted on the website with an updated revision date. Continued use of the Service constitutes acceptance of the updated Policy.

13. Contact

Email: support@heatmex.com
Website: www.heatmex.com